Troubleshooting Secure Accelerator

The upload destination is no longer accessible

This can happen if:

• You've been removed from the destination workspace, or
• Another user has deleted the file you were editing.

In this case, the Secure Accelerator will prompt you to choose a new upload location for your edits.

I clicked "Not Yet" on the edit confirmation — how do I finish?

If you selected Not Yet when asked whether your edits were complete, you can finalize the upload later using the Transfer Queue:

1. Open the Transfer Queue (accessible from the top toolbar in the Web Client).
2. Locate your file — its status will show as Editing.
3. Click the edit/confirm icon next to the file to finalize and upload your changes.

You can also use the Transfer Queue's View Downloads, Remove Failed, Cancel, and Remove Complete options to manage your in-progress edits.